How can we help you?
Answers to the most frequent questions. Can't find yours? Write to us.
Write to us
Answers in English, French, German, Italian, Spanish or Portuguese, usually within 48 hours.
Does StreamFlow provide channels or an IPTV subscription?
No. StreamFlow is only a player: it does not contain, sell or recommend any channel or provider. You add your own legal sources (your operator's subscription, a Plex / Jellyfin / Emby server, a FRITZ!Box or HDHomeRun TV box…). A free demo with public channels and open-licence movies lets you try the app.
How do I add my playlist?
Open Settings → Add a playlist, choose the type (Xtream Codes, M3U, Plex, Jellyfin, Emby, HDHomeRun, FRITZ!Box), then enter the address and, if needed, the username and password given by your provider. The first load of a large playlist can take one or two minutes.
“Sync failed”: what should I do?
Check your Internet connection (some company or hotel networks block IPTV servers), then the playlist address and credentials in Settings → Edit playlist. If your subscription has expired, your provider has to renew it. Then tap Refresh.
“Already in use on another device” or the video keeps cutting out
Many subscriptions only allow one connection at a time. Stop playback on your other devices (phone, Apple TV, computer), wait a few seconds and try again. The number of allowed connections is shown in Settings → Information.
A channel won't start, or I get sound but no picture
StreamFlow has two playback engines. In Settings → Player, try the other engine (Automatic, native or VLC), or use the channel's Version menu to pick another quality (SD, HD, FHD, 4K).
How does the StreamFlow PRO free trial work?
The trial lasts one week. Unless you cancel at least 24 hours before it ends, the chosen subscription starts automatically: CHF 5.90 per month or CHF 42 per year in Switzerland (prices adjusted in other countries).
How do I cancel or manage my subscription?
iPhone, iPad: Settings → your name → Subscriptions → StreamFlow.
Apple TV: Settings → Users and Accounts → Subscriptions.
Android: Google Play → Profile → Payments & subscriptions.
We cannot cancel or refund on your behalf: payments are handled by Apple or Google. For a refund, go to reportaproblem.apple.com or your Google Play order history.
I changed devices: how do I get PRO back?
Sign in with the same Apple (or Google) account, then Settings → StreamFlow PRO → Restore purchases. To get your playlists back, use Settings → Backup (export then import) or iCloud sync.
Apple TV and Android TV: how do I use the remote?
In the player: click or ↑ shows the channel panel, ↓ opens the TV guide, ← / → the channel list, Menu / Back closes the top layer. ⏯ pauses.
I forgot my parental control PIN
For security reasons, we cannot recover it remotely. Write to us from the e-mail address of your choice, mentioning your device: we will explain how to reset it.
Is my data sent anywhere?
No: your playlists, credentials and settings stay on your devices. All the details are in our privacy policy.